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Administrative Support Specialist 

OVERVIEW

Located in Newton, MA, Five Journeys® is a six-year old company that’s just getting started! Even though we’ve enjoyed great growth for many years, we consider ourselves to be a startup company. Our specialities include functional medicine, longevity, wellness, and peak performance. We focus on the root causes of problems, not just treating the symptoms. Our medical providers include Registered Nurses, Registered Dieticians, Nurse Practitioners, and Medical Doctors.

We place great value on culture. We want teammates who are vibrant, exceptional with people, hungry to learn and win as a team, and love building systems and processes. We value relationships, working hard, and playing hard. We have too much energy and vibrancy to be boring; we simply don’t do “blah.”

In this role, you provide administrative support and coordination for all aspects of patient care for both new and/or established patients. You need to be technically adept, administratively organized, and thrive interacting with people while providing exceptional customer service.

RESPONSIBILITIES

* Provide administrative support and coordination for all aspects of patient care for both new and/or established patients.

* Schedule appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.

* Answer telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.

* Recognize urgent patient requests and emergencies and appropriately respond using standard operating procedures and critical thinking skills.

* Promote retail products, assist office managers and make things happen.

* Provide information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.

* Assist in processing paperwork associated with clinical care including insurance claims, disability forms, and others.

* Other duties as assigned. For example, candidates will be crossed-trained to support medical assistants as needed.

SCHEDULE

* Usually Monday-Friday

* Work from home on a limited, non-guaranteed basis

QUALIFICATIONS

* Great attitude and willingness to learn and thrive as a team – required!

* 2+ years of administrative and/or customer sales and service experience – required

* 2+ years of medical front office experience – preferred

* AthenaOne experience a plus

* Excellent communication and organizational skills – required

* Strong attention to detail – required

* Think quickly and problem solve on the spot – required

* Excellent phone etiquette – required

* PC proficiency required – required

* Knowledge of medical terminology is a plus

GENERAL HEALTH CONSIDERATIONS

* We work around patients, so we wear masks as required and always practice sound hygiene practices.

* This job requires sitting for long periods of time.

JOB TYPE, SALARY, & BENEFITS

* Full-time

* $23.00 – $25.00 per hour based upon experience.

BENEFITS

* 401(k) matching

* Health insurance

* Exercise incentive pay

* Quarterly bonus eligibility

* Employee discount on products and supplements

* Health savings account

* Paid vacation time

* Paid professional development time

Our Providers
Quick Links
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Genova logo

WHY DO WE DO THIS TEST?

This test looks for the inappropriate presence of bacteria in the small intestine known as Small Intestinal Bacterial Overgrowth or “SIBO”.

LOCATION PERFORMED

At home

SPECIMEN TYPE

Breath

COLLECTION INSTRUCTIONS

COST

$85-$225 depending on insurance coverage. 

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RealTime

WHY DO WE DO THIS TEST?

This test evaluates the presence of harmful mycotoxins (toxins produced by molds).

LOCATION PERFORMED

At Home

SPECIMEN TYPE

Urine

COLLECTION INSTRUCTIONS

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$699

INSURANCE

Fully covered by Medicare. Repeat test prices $249

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Nordic-Labratories

WHY DO WE DO THIS TEST?

This test evaluates the genetic profile for multiple health indicators. Click here for more information.

LOCATION PERFORMED

At home

SPECIMEN TYPE

Blood Spot

COST

$319

INSURANCE

No insurance accepted

COLLECTION INSTRUCTIONS

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IGX

WHY DO WE DO THIS TEST?

This company can test for lyme, babesia, bartonella and additional tick-borne illnesses. Click here for more information.

LOCATION PERFORMED

In office

SPECIMEN TYPE

Blood

COST

around $1600 (depends on panel selected)

INSURANCE

Fully covered by Medicare. May be reimbursed with PPO plans.
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Great-Plains

WHY DO WE DO THIS TEST?

This test evaluates the presence of harmful mycotoxins (toxins produced by molds).

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$299

INSURANCE

No insurance accepted
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Alletess

WHY DO WE DO THIS TEST?

This test evaluates a wide range of environmental toxins that may be leading to harmful health effects.

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$199

INSURANCE

No insurance accepted $30 discount given if done with mycotoxins.
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Quest

WHY DO WE DO THIS TEST?

Blood work for blood count, urinalysis and vitamin levels.

LOCATION PERFORMED

BLOOD FLUID

Blood

NOTES

You often have to fast for these tests-please check your providers notes.

COST

Depending on the test, deductible or copay may apply.

INSURANCE

Depends on insurance coverage, deductible or copay may apply.
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Great-Plains

WHY DO WE DO THIS TEST?

Glyphosate (“Round Up”) is a pesticide that is widely used and this test indicates the body’s levels.

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$99 ($69 if performed with mycotoxins or environmental toxins).

INSURANCE

No insurance accepted $30 discount given if done with mycotoxins or GPL Tox.
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Genova logo

WHY DO WE DO THIS TEST?

This test evaluates many measures including micronutrients, antioxidants, minerals, detox, overview of gut function, omegas and toxic exposure. Click here for more information.

LOCATION PERFORMED

At home.

SPECIMEN TYPE

Urine

COST

$179 – $400

INSURANCE

Depending on insurance coverage. Fully covered by Medicare.

INSTRUCTIONS

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Genova logo

WHY DO WE DO THIS TEST?

This test evaluates the gut function and indicates microbiome balance, overgrowth, infection, inflammation, parasites and digestive efficacy. Click here for more information.

LOCATION PERFORMED

At home

SPECIMEN TYPE

Stool

COST

$179-$425 depending on insurance coverage.

INSURANCE

Depending on insurance coverage. Fully covered by Medicare.

SPECIAL INSTRUCTIONS

No probiotics for one week.

VIDEO INSTRUCTIONS

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Genova logo

WHY DO WE DO THIS TEST?

This test evaluates the full menstrual cycle, female hormones, and adrenal profile.

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

COST

$160-$329

INSURANCE

Depending on insurance coverage. Fully covered by Medicare.

NOTES

Must be off hormones in order to do the testing.
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Galaxy

WHY DO WE DO THIS TEST?

This test is specifically for a tick-borne illness called “Bartonella”.

LOCATION PERFORMED

In office

BLOOD FLUID

Blood

COST

$260

INSURANCE

No insurance accepted
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Doctors-Data

WHY DO WE DO THIS TEST?

This test evaluates the presence of potentially harmful heavy metals stored in the body.  Click here for more information.

LOCATION PERFORMED

At home

SPECIMEN TYPE

Urine

COST

Testing: $79 x2 paid to Doctor’s Data
DMSA: $38 paid to Johnson’s Compounding Pharmacy

INSURANCE

Not covered by Insurance
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DiagnosTechs

WHY DO WE DO THIS TEST?

This test measures saliva cortisol testing throughout the course of one day and informs us where there might be an adrenal imbalance.

LOCATION PERFORMED

At home

BLOOD FLUID

Saliva

COST

$80

INSURANCE

No insurance coverage

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Alletess

WHY DO WE DO THIS TEST?

This test is designed to look at food sensitivities (IgG immune responses). It is available in both a 99 or 184 panel. Click here for more information.

LOCATION PERFORMED

In office

SPECIMEN TYPE

Blood

COST

$129-238

INSURANCE

No insurance accepted