Common Questions & Membership Support
General
181 Wells Avenue, Suite 202, Newton MA 02459 – a few minutes off I-95/Route 128.
Monday through Friday: 8am-5pm
Yes! You do not need to be a member to access: Nutrition services, Coaching Services, Wellness IVs
By clicking ‘Patient Portal’ at the top of our website
If you don’t have insurance or it is one we do not accept, then you may pay cash for a visit. If you have an insurance plan that we accept, then we are required to bill your insurance for visits. Please contact the office for more information.
Yes! We accept many insurance plans. However, we do not accept coverage for the following insurance providers:
- Many Connector products
- Medicaid/Mass Health
- Medicare Advantage plans
- Network Health
- Tufts Carelink
Please contact your insurance for confirmation prior to your first appointment. Please note; it is your responsibility to confirm with your insurance that we are in-network. If your insurer’s information is incorrect, you will be responsible for any charges incurred.
Membership
Membership is required for everyone who wishes to receive medical care at Five journeys. This includes consultation, primary care, gynecology services and IVs. Membership is not required to see only the nutritionist.
Each plan is different; some allow this as an expense and others do not. Please check with your plan administrator to see if this is an approved expense.
For membership purposes, a family is defined by individuals who are on the same insurance plan that has the same guarantor.
We use a secure system through a payment collection service that bills you monthly.
Appointments
Log on to your portal account to pay your bill. You may also pay your bill in person at your next appointment – please note that we do not accept bills larger than $50 on site.
Lab Appointments
This depends on both your plan and the tests that you are having done. You must check this with your insurance company PRIOR to having your blood drawn. Once the samples are sent out to external facilities, we cannot cancel them and you will be responsible for their costs. If needed, we can provide you with the lab codes that you might need to be able to check this with your insurance provider.
Specialty labs will require payment at time of blood draw or kit being sent in. Please ensure you are clear about the costs prior to providing payment information.
When calling your insurance, we recommend you ask:
- Do I have a deductible?
- If so, how much is it?
- How much of it have I already fulfilled?
- Is there a copay for labs?
Yes! Download this comprehensive checklist that explains how you must prepare for your lab appointments to ensure a smooth visit at our office.
Nutrition Evaluation
This depends on your plan. You must check this with your insurance company PRIOR to the appointment. We recommend that at the very least, you ask your insurance provider:
- Does my plan have nutrition coverage?
- How many nutrition visits are covered in my plan?
- Are the nutrition visits covered in full or on a percentage basis?
Yes! Download this comprehensive checklist that explains how you must prepare for your nutrition appointments to ensure a smooth visit at our office.
