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Common Questions & Membership Support

General

181 Wells Avenue, Suite 202, Newton MA 02459 – a few minutes off I-95/Route 128.

Monday through Friday: 8am-5pm

Yes!  You do not need to be a member to access: Nutrition services, Coaching Services, Wellness IVs

By clicking ‘Patient Portal’ at the top of our website

If you don’t have insurance or it is one we do not accept, then you may pay cash for a visit. If you have an insurance plan that we accept, then we are required to bill your insurance for visits.  Please contact the office for more information.

Yes! We accept many insurance plans. However, we do not accept coverage for the following insurance providers:

  • Many Connector products
  • Medicaid/Mass Health
  • Medicare Advantage plans
  • Network Health
  • Tufts Carelink

Please contact your insurance for confirmation prior to your first appointment.  Please note; it is your responsibility to confirm with your insurance that we are in-network.  If your insurer’s information is incorrect, you will be responsible for any charges incurred.

Membership

Membership is required for everyone who wishes to receive medical care at Five journeys.   This includes consultation, primary care, gynecology services and IVs.  Membership is not required to see only the nutritionist. 

Each plan is different; some allow this as an expense and others do not. Please check with your plan administrator to see if this is an approved expense.

For membership purposes, a family is defined by individuals who are on the same insurance plan that has the same guarantor.

We use a secure system through a payment collection service that bills you monthly.

Membership varies in cost depending on the number of family members.  The investment for Standard Membership for the first member is $99/month. Standard membership for a couple is $173/month. The investment for Family Standard Membership is $229/month. 
 
If you have more than four members in your family, there is no membership charge for any members after the fourth member.
 
Please note that copays, deductibles, and out-of-pocket expenses still apply for all members.

Appointments

Please call our office at 617-934-6400 or if you’re already a member with us, you may book your appointment yourself through our secure portal.

Log on to your portal account to pay your bill. You may also pay your bill in person at your next appointment – please note that we do not accept bills larger than $50 on site.

Lab Appointments

This depends on both your plan and the tests that you are having done.  You must check this with your insurance company PRIOR to having your blood drawn. Once the samples are sent out to external facilities, we cannot cancel them and you will be responsible for their costs.  If needed, we can provide you with the lab codes that you might need to be able to check this with your insurance provider.

Specialty labs will require payment at time of blood draw or kit being sent in.  Please ensure you are clear about the costs prior to providing payment information.

When calling your insurance, we recommend you ask:

  1. Do I have a deductible?
  2. If so, how much is it?  
  3. How much of it have I already fulfilled?
  4. Is there a copay for labs?

Yes! Download this comprehensive checklist that explains how you must prepare for your lab appointments to ensure a smooth visit at our office.

Nutrition Evaluation

This depends on your plan. You must check this with your insurance company PRIOR to the appointment. We recommend that at the very least, you ask your insurance provider:

  1. Does my plan have nutrition coverage?
  2. How many nutrition visits are covered in my plan?
  3. Are the nutrition visits covered in full or on a percentage basis?

Yes! Download this comprehensive checklist that explains how you must prepare for your nutrition appointments to ensure a smooth visit at our office.

Functional Medicine

Functional Medicine is a unique approach to healing an entire person, instead of focusing on just the symptoms. According to the Institute for Functional Medicine, it is “personalized medicine that deals with primary prevention and underlying causes instead of symptoms for serious chronic disease.”

Our Providers

Quick Links

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WHY DO WE DO THIS TEST?

Glyphosate (“Round Up”) is a pesticide that is widely used and this test indicates the body’s levels.

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$99 ($69 if performed with mycotoxins or environmental toxins).

INSURANCE

No insurance accepted $30 discount given if done with mycotoxins or GPL Tox.

WHY DO WE DO THIS TEST?

This test measures saliva cortisol testing throughout the course of one day and informs us where there might be an adrenal imbalance.

LOCATION PERFORMED

At home

BLOOD FLUID

Saliva

COST

$80

INSURANCE

Only covered by Medicare

WHY DO WE DO THIS TEST?

This test evaluates the presence of potentially harmful heavy metals stored in the body.

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

COST

Testing: $138
DMSA: $36

INSURANCE

Not covered by Insurance

WHY DO WE DO THIS TEST?

This test is specifically for a tick-borne illness called “Bartonella”.

LOCATION PERFORMED

In office

BLOOD FLUID

Blood

COST

$260

INSURANCE

No insurance accepted

WHY DO WE DO THIS TEST?

This test evaluates the full menstrual cycle, female hormones, and adrenal profile.

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

COST

$160-$329

INSURANCE

Depending on insurance coverage. Fully covered by Medicare.

NOTES

Must be off hormones in order to do the testing.

WHY DO WE DO THIS TEST?

This test evaluates the gut function and indicates microbiome balance, overgrowth, infection, inflammation, parasites and digestive efficacy.

LOCATION PERFORMED

At home

BLOOD FLUID

Stool

COST

$160-$329

INSURANCE

Depending on insurance coverage. Fully covered by Medicare.

SPECIAL INSTRUCTIONS

No probiotics for one week.

VIDEO INSTRUCTIONS

WHY DO WE DO THIS TEST?

This test evaluates many measures including micronutrients, antioxidants, minerals, detox, overview of gut function, omegas and toxic exposure.

LOCATION PERFORMED

In office

BLOOD FLUID

Urine & Blood

COST

$179 – $400

INSURANCE

Depending on insurance coverage. Fully covered by Medicare.

INSTRUCTIONS

WHY DO WE DO THIS TEST?

This test is designed to look at food sensitivities (IgG immune responses). It is available in both a 99 or 184 panel.

LOCATION PERFORMED

In office

BLOOD FLUID

Blood

NOTES

You often have to fast for these tests.

COST

Depending on the test, deductible or copay may apply.

INSURANCE

Depends on insurance coverage, deductible or copay may apply.

Get Your Code Now!

WHY DO WE DO THIS TEST?

This test evaluates a wide range of environmental toxins that may be leading to harmful health effects.

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$199

INSURANCE

No insurance accepted $30 discount given if done with mycotoxins.

WHY DO WE DO THIS TEST?

This test evaluates the presence of harmful mycotoxins (toxins produced by molds).

LOCATION PERFORMED

At home

BLOOD FLUID

Urine

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$299

INSURANCE

No insurance accepted

WHY DO WE DO THIS TEST?

This company can test for lyme, babesia, bartonella and additional tick-borne illnesses.

LOCATION PERFORMED

In office

BLOOD FLUID

Blood

COST

$450-$3000

INSURANCE

Fully covered by Medicare. May be reimbursed with PPO plans.

WHY DO WE DO THIS TEST?

This test evaluates the genetic profile for multiple health indicators.

LOCATION PERFORMED

In office

BLOOD FLUID

Blood

COST

$319

INSURANCE

No insurance accepted

WHY DO WE DO THIS TEST?

This test evaluates the presence of harmful mycotoxins (toxins produced by molds).

LOCATION PERFORMED

In office

BLOOD FLUID

Blood

SPECIAL INSTRUCTIONS

Glutathione for 1 week, then bath or sauna.

COST

$99 – $184

INSURANCE

Fully covered by Medicare. Repeat test prices $400.

WHY DO WE DO THIS TEST?

This test looks for the inappropriate presence of bacteria in the small intestine known as Small Intestinal Bacterial Overgrowth or “SIBO”.

LOCATION PERFORMED

At home

BLOOD FLUID

Breath

COST

*$109 with insurance, $179 without insurance *This test has an initial fee of $109, if your insurance doesn’t cover the test you’ll be charged the extra $70.

WHY DO WE DO THIS TEST?

This test is designed to look at food sensitivities (IgG immune responses). It is available in both a 99 or 184 panel.

LOCATION PERFORMED

In office

BLOOD FLUID

Blood

COST

$99 – $184

INSURANCE

No insurance accepted